Refund Policy

1. Scope

This policy applies to premium subscription payments made through the YG Strategic website. It should be read together with our Terms and Conditions.

2. Nature of the Service

The premium subscription is a digital service. Access to premium articles is activated immediately after the payment is confirmed. No physical goods are shipped.

3. When a Refund Is Available

A refund may be requested in the following cases:

• Duplicate payment: you paid more than once for the same order.
• Successful payment but premium access is not active because of an error in our system, and we are unable to resolve it within three business days after you report it.

4. When a Refund Is Not Available

A refund cannot be given in the following cases:

• the subscription has been activated and used to read premium articles, except in the cases listed above;
• you change your mind or no longer need the service after a successful payment;
• the account has been terminated or suspended for breach of the Terms and Conditions;
• the request is received more than seven calendar days after the transaction date.

5. How to Request a Refund

Send your request by email to cs@ygstrategic.com or by WhatsApp at +62 811-6362-105, and include:

• your payment Order ID (format YGS-YYYYMMDD-XXXXXXXX);
• the email address of the Google account you used;
• proof of payment, such as a screenshot or transaction receipt;
• the reason for your refund request.

6. Process and Timing

• We will verify your request within three business days and notify you of the outcome by email.
• If approved, the refund is returned to your original payment method through Midtrans. Funds usually arrive within 14 business days, depending on the policy of your bank or payment provider.
• Premium access is deactivated once the refund is approved.

7. Cancelling a Subscription

Subscriptions do not renew automatically, so you do not need to cancel anything to stop the service. The remaining subscription period is not refunded on a pro-rata basis, except in the cases listed above.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be published on this page with a new update date and apply to transactions made after that date.

9. Contact Us

YG Strategic, Satrio Tower, Jl. Prof. DR. Satrio No.C-4, Kuningan, South Jakarta 12950.

Email: cs@ygstrategic.com